Refund, Return & Exchange
Last Updated: December 16, 2023
At Molécule Beauty, we prioritize your satisfaction with transparent and exceptional service. Here’s our policy regarding refunds, returns, and exchanges tailored to the beauty industry:
Acceptable Reasons for Exchanges or Returns:
1. Defective or Damaged Beauty Products:
– If you receive a damaged or defective beauty product, we ensure a swift exchange or return to maintain your flawless beauty experience.
2. Incorrect Beauty Product Received:
РIn case of receiving the wrong beauty product due to shipping errors of Mol̩cule Beauty, we promptly exchange the item to rectify any discrepancies.
3. Color or Size Mismatch in Beauty Products:
– We understand the importance of the right shade or size in beauty products. If there’s a mismatch with your order, we gladly offer an exchange to meet your preferences.
Special Considerations:
1. Hygiene Considerations:
– Certain beauty items may not be returnable due to hygiene concerns, prioritizing your safety and product integrity.
2. Clearance or Final Sale Beauty Items:
– Please note, clearance or final sale beauty items are not eligible for return or exchange. This policy is communicated clearly to align with your expectations.
Return & Exchange Process:
1. Contact Us:
– Reach out to our dedicated beauty support team via phone or email, specifying your order details and reason for return or exchange.
2. Return Authorization & Packaging:
– Upon approval, you’ll receive instructions and a unique return authorization number. Please mark this number on the package securely.
3. Shipping to Beauty Bliss:
– Ship the beauty items to the provided address. Note that shipping costs for returns/exchanges are the responsibility of the customer unless the return is due to a mistake on our part.
4. Confirmation and Processing:
– Upon receipt, our team inspects the items. Upon approval, we swiftly process your request, whether it’s an exchange or refund.
Instances We Won’t Approve Return or Exchange:
We reserve the right to deny requests in the following circumstances:
– Unauthorized returns without a valid return authorization number.
– Returns after the specified window.
– Products showing signs of use, damage, or alteration.
– Requests not meeting outlined criteria.
– Products not in original packaging or missing documentation.
– Multiple return requests from the same customer within a short timeframe.
Additional Notes:
– Refunds, returns, or exchanges for beauty items purchased through third-party vendors or unauthorized distributors are not covered under this policy.
We believe in transparent and fair practices to enhance your beauty experience. For questions or concerns, our dedicated beauty support team is here to assist you.
Thank you for choosing Mol̩cule Beauty РWhere Beauty Meets Confidence.
Best regards,
Suraiya Zabeen & Gazi S. Rayhan
Founder & CEO, Molécule Beauty 🇧🇩
