SHIPPING & DELIVERY
Welcome to Molécule Beauty, where your shopping experience is our priority from start to finish. We’re committed to providing you with a seamless and dependable journey, ensuring your order reaches your doorstep with care. Here’s all the information you need about our shipping and delivery process:
Processing Time:
Efficiency is our hallmark. Our processing time is quick, ensuring your order is prepared for shipment without delay.
Shipping Options:
We offer reliable shipping through Pathao Courier Service:
– Estimated Delivery Time: 1 to 2 days for Dhaka City and Dhaka Suburbs; 1 to 3 days for other districts and divisions.
– Pathao officially delivers before 5 PM. If any delays occur, feel free to call the delivery agent or contact us for assistance.
– You’ll receive a confirmation text message with your order number and total amount.
Shipping Fees:
Shipping fees are as follows:
– Dhaka City: 80 BDT
– Dhaka Suburban Areas: 100 BDT
– Outside Dhaka: 120 BDT
Free Shipping:
Enjoy free shipping on orders over 6200 BDT!
You can review the exact shipping fee during checkout before finalizing your payment.
Address Accuracy:
Ensure your shipping address and contact number are accurate to prevent delivery issues. We’re not liable for orders delayed or lost due to incomplete or incorrect addresses.
Delivery Process:
Our trusted partners handle your order with the utmost care during transit. Stay informed with delivery status notifications, and our dedicated customer support team is here to assist you with any queries.
Delayed Packages:
While we strive for timely delivery, unforeseen events may cause delays. Possible reasons for delays include:
– Incorrect Address or Contact Information: If the provided address or phone number is incorrect, it may result in delivery delays.
– Festive Seasons: During busy holiday periods, deliveries may take longer than usual due to increased volume.
– Product Shortages: Occasionally, unexpected shortages can lead to delays in shipping.
If you encounter any delivery issues, please contact our customer support team for prompt assistance.
Cancellations and Returns:
If you decide to cancel your order, return delivery fees apply:
– 80 BDT within Dhaka
– 100 BDT for Dhaka Suburbs
– 120 BDT for Outside Dhaka
If the return fee isn’t paid, or if there’s any attempt to keep or steal or swap products/samples, it will result in permanent suspension of all our services and will be maeked as scammed in Pathao Courier Service.
Payment Options:
– Pathao Courier Service only accepts Cash on Delivery. We do not recommend paying online or by card to Pathao due to potential scams and issues for which we do not take any responsibility.
– However, you can pay upfront via Bkash or bank transfer (both domestic and international) during checkout from our website or business pages.
Order Confirmation and Tracking:
– Order confirmation, including your order number and amount, will be sent via text.
– A tracking link will be provided through Pathao via text, allowing you to monitor your parcel’s journey.
We’re devoted to ensuring your satisfaction by offering a reliable and efficient shipping experience. Thank you for choosing Molécule Beauty.
For inquiries related to shipping, reach out:
– Phone: 01886006914
– Email: moleculery@gmail.com or info@moleculebeauty.xyz
Best regards,
Suraiya Zabeen & Gazi S. Rayhan
Founder & CEO, Molécule Beauty 🇧🇩
